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FAQ - Gojek Mitra Plus

FAQ - Gojek Mitra Plus

Question & Answer

Q: What is Health, Personal Accident, and Asset Protection Insurance?

A: Health Insurance
This type of coverage is if the Gojek Partner or their family is hospitalized or outpatient at the hospital due to illness.

Personal Accident
This type of coverage is in the form of compensation if the Gojek Partner or their family dies or suffers total/partial permanent disability caused by an accident.

Asset Protection
This type of coverage is in the form of compensation for vehicle losses and cellphone damage caused by accidents.

Q: Can I register my family members?

A: Yes, you can register a maximum of 2 family members as one family member.

Q: Do I need to register to get this Insurance protection? How much is the premium fee?

A: You need to register through the Self-Help Financial page to get this insurance coverage. A premium fee of IDR 2,000 per day for Partners and an additional IDR 1,900 for each member of the Partner's family.

Q: How do I pay the premium?

A: The premium will be automatically deducted from your Wallet Balance every day. Make sure your Wallet Balance is sufficient for deductions.

Q: What if the deduction from my Wallet Balance fails?

A: Deductions will be accumulated the next day. The maximum accumulated amount is 7 Days. If the deduction failure reaches the maximum limit, your membership status becomes inactive and you cannot make a claim.

Q: What is card payment?

J: Health insurance where customers do not need to pay in advance. The insurance company will pay for the hospital fees in advance. You will be given a card to take advantage of cashless claims at a specified list of clinics or hospitals.

Q: How do I reactivate this insurance benefit in the event of arrears?

A: Gojek partners are required to make premium payments that are still in arrears, if the premium payments have been made, the benefits will be active again, provided that the arrears do not exceed 30 days.

Q: Can I cancel this medical program and get a refund?

A: Partners come to the nearest branch office and fill out the insurance purchase application form or by calling the Prodigi call center at 150118

This insurance benefit is non-refundable so the premium that has been charged cannot be returned.

Q: When can I take medication?

A: To use an insurance card (hospitalization needs), you can only do it at a Sinarmas partner hospital or health facility. Replacement can be done in all hospitals or health facilities.

Q: What assets are insured in this insurance product?

A: Items owned by Partners when running services through the Gojek Application (Vehicles and Mobile Phones).

Q: What is Total Loss?

A: Total Loss which literally means "only (if) total loss", what is meant by a total loss here is if the repair costs for losses that occur are equal to or more than 75% of the price of the property (vehicle) at any time prior to the loss which means property (vehicle) is considered Total Loss if it is destroyed or damaged so that it no longer reflects its previous form or the insured object loses its main function and guarantees losses if the property (vehicle) is lost due to theft.

Q: Can this insurance benefit be transferred?

A: This protection is not transferable.

If you need information or further assistance, please contact us via:

Live chat via our website: https://www.prodiginow.com
WA (message only): 62812-1264-0206
Call Customer Care Hotline: 150118
Emailsupport@prodiginow.com

Operating Hours
Monday - Friday (08.00 - 22.00 WIB)
Saturday (08-00 - 16.00)