Prodigi understands that Pets are our most loyal family members. We should ensure that our Pets have the same protection as our own biological children and receive medical care for unexpected events so that we can continue to share beautiful moments without worry.

3 Main Benefits of Pet Insurance

• Guarantee for Medical Expenses, Permanent Disability, & Death
  Reimbursement of care and treatment costs, permanent disability benefits & death due to accidents

• Theft Guarantee
  Compensation if Pets are stolen

• Third-Party Liability
  Coverage for losses caused by your Pets

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From IDR 1.000/day

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From IDR 1.000/day

Main Benefits

Additional Benefits

Terms & Conditions

• Type of Pet Dog or Cat

• Option A :

  • Registered dogs and have a Stambum

  • Registered cats and have a certificate from the ICA

  • No waiting period except for the death guarantee

  • Special death guarantee has a waiting period of 30 days

  • Own risk 20% of the claim value

• Option B :

  • Dogs and cats that are not registered and do not have a certificate from ICA

  • Waiting period 20 days

  • Own risk 30% of the claim value

• Pet age :

  • Dogs from 1 month to 10 years old (9 years for the first-time insured)

  • Cats from 1 month to 15 years old (14 years for the first time insured)

• Valid in the territory of Indonesia in places where Anabul is allowed

• Guarantee period for 1 year

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Pet Insurance FAQ

What is Pet Insurance?

Pet Insurance protects your pets, especially Dogs and Cats. Your beloved pet will be protected from accidents, permanent disability, death, and theft. If you are sued for damages by someone else due to your pet, you can get compensation for the loss. Not only that, pet insurance is also equipped with additional guarantees such as compensation for hospitalization costs and cremation benefits.

What are the exceptions?

• This insurance does not cover death caused by:

  • He Insured intentionally kills the Insured Object or acts in that direction, whether done with malicious intent or not.

  • As a result of poisoning or being poisoned.

  • Giving birth or becoming pregnant.

  • The Insured Object is in animal quarantine due to certain diseases.

  • The illness or disease caused is not due to an accident.

  • Death that occurs in the first 30 days from the start date of insurance due to any cause.

• This insurance does not cover medical expenses and/or hospitalization due to Canine disease, Canine Parvovirus, Hepatitis, Distemper, Rabies, Leptospirosis, FHV11, FCV, FPV, and FeLV.

• This insurance does not cover loss due to theft of the Insured Object when the Insured Object is in an animal care facility and/or quarantine.

• This insurance does not guarantee legal liability to third parties caused by:

  • Losses suffered by someone who lives in the same house as the Insured Object, has a family relationship with the Insured Object or is employed by the Insured.

  • Damage to property owned by the Insured, or owned by a Third-Party.

  • Physical injury and/or death of a third party caused by rabies.

• This insurance does not guarantee death, loss, and legal liability to third parties directly or indirectly caused by the consequences, caused:

  • Riots, strikes, work obstruction, brawls, riots, popular uprisings, power takeovers, revolutions, civil wars and hostilities, treason, terrorism, sabotage, and looting.

  • Earthquakes, volcanic eruptions, hurricanes, storms, tsunamis, hail, floods, waterlogging, landslides or other geological or meteorological phenomena.

  • Nuclear reactions, including but not limited to nuclear radiation, ionization, fusion, fission, or radioactive contamination, regardless of whether they occur inside or outside the Insured Object and/or insured interest.

What is a waiting period?

A waiting period is a certain period after an insurance policy is active, during which claims cannot be filed for certain conditions or events. For example, if you buy insurance on the 1st, and the insurance has a waiting period of 20 days, then you cannot claim events from the 1st to the 20th. You can only file a claim for events after the 21st.

Some products do not have a waiting period, so make sure you choose your product carefully.

What is your own risk?

Your own risk (deductible) is the amount of costs you must bear before the insurance company starts paying claims.

For this Pet Insurance, the amount of the risk itself is:

• Option A: 20% of the approved claim value

• Option B: 30% of the approved claim value

Example: If you buy Pet Insurance Option A, and you file a claim for medical treatment due to your pet's accident of 1 million, then the amount of your own risk is 200 thousand, so you will receive a claim replacement of 800 thousand.

Can I have more than one policy?

If you have more than one Pet Insurance policy, you can only file a claim to one policy for the same incident. However, as long as the compensation limit is still available, you can still file more than one claim to the same policy.

How do I make a claim?

If you have any questions or want to make a claim, please contact us through the following methods and we will assist you:

• Live chat via our website: click here

• WA Customer Care (message only): 62812-1264-0206

• WA Claim (message only): 62812-8048-9167

• Customer Care Hotline: 150118

• Email Customer Care: cs@prodiginow.com​

Working Hours:

• Monday - Friday (08.00 - 22.00 WIB)

• Saturday (08-00 - 16.00 WIB)

What are the claim document requirements?

• General requirements, applicable to all guarantees:

  • The owner / insured reports the accident within a maximum of 30 days after the accident / loss occurs.

  • Chronology of events report

  • Proof of ownership:

    • Softcopy of Original Stambum for dogs & ICA Certificate for cats (for Option A only)

    • Softcopy of Purchase Receipt (for Option B only)

    • Pet tag (for Option B only)

  • Proof of health:

    • Softcopy of vaccination book (for Option B only)

  • Other certificates required for insurance consideration

• Requirements for Death & Permanent Disability Due to Accident Compensation:

  • Softcopy of Death Certificate from PERKIN (for Option A only)

  • Softcopy of Certificate from Veterinarian stating that there was a death due to an accident

• Requirements for Funeral Cost Compensation:

  • Softcopy of funeral cost invoice

• Requirements for Disease Compensation:

  • Softcopy of Proof of diagnosis from a veterinarian at a licensed hospital/clinic/health facility that is being visited

• Requirements for Reimbursement of Medical Expenses due to an accident:

  • Accident diagnosis

  • Softcopy of Medical resume or Softcopy of laboratory results

  • Softcopy of Hospital treatment receipt

  • Expense details details

• Requirements for Third-Party Liability coverage:

  • Claim form

  • Receipt of compensation payment

  • Letter of defense and/or negotiation terms

  • Letter of demand and letter of acknowledgement from the Insured

• Requirements for Loss coverage due to theft accompanied by violence:

  • Claim form

  • Certificate from the authorities/police regarding an accident or loss

What are territorial restrictions?

This guarantee only applies if the Accident covered by the Policy occurs in the territory of Indonesia and a place where pets are allowed.

What is a stambum document?

A dog's stambum is an official document that registers and identifies the origin and lineage of a dog (pedigree letter). Stambum is generally issued by an organization or kennel association that manages and supervises dog breeding and registration in a country, in this case in Indonesia it is PERKIN (Indonesian Kinology Association).

What is an ICA certificate?

This certificate shows the cat's ancestry up to several previous generations issued by the Indonesian Cat Association (ICA). ICA is an official organization that has been recognized by the Federation International Feline (FIFE) in 2007.

Is outpatient treatment covered?

Medical expenses are still covered as long as they are due to an accident.

Can it be for Anabul without a certificate?

Yes, this Pet Insurance also has the option to cover Anabul without a certificate.

Can it be for mixed Anabul (Mixed Breed)?

Yes, this Pet Insurance also has the option to cover Mixed Breed Pets.

Can rescued Pets be covered?

Yes, this Pet Insurance also has the option to cover rescued Pets.

Does it cover routine care such as vaccinations and dental care?

No, this Pet Insurance does not cover routine care.

Are euthanasia or cremation costs covered?

The cremation costs of Pets who die due to accidents can be covered. However, euthanasia/euthanasia costs are not covered.

Does it cover accidents that occur abroad?

No, this insurance is only valid for accidents in the territory of Indonesia.