Don't let the unexpected ruin your vacation plans! Get protection for health, lost belongings, and trip delays/cancellations to keep your trip comfortable and safe.

3 Main Benefits of Travel Insurance

• Travel Delay/Cancellation Guarantee
  Cash compensation due to travel delay/cancellation

• Lost Baggage Guarantee
  Compensation for lost luggage during travel

• Personal Accident Guarantee
  Guarantee for losses due to accidents during domestic & international travel. 100% benefits for children

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From IDR 22.000/day*

Buy Now
From IDR 22.000/day*

*) Depends on the destination

Benefits of Domestic Travel

Benefits of International Travel

Additional Benefits

There are also additional benefits that you can get such as:

• Protection if you do winter sports.

• Protection if you travel by cruise ship.

• Protection if you do adventure activities (such as diving, rock climbing, paragliding, rafting, etc.).

• Protection if your visa is rejected.

• Protection if you go on a business trip.

• Protection if you cannot attend an event.

Terms & Conditions for Travel Insurance Registration

• Insured age 1-80 years

• Indonesian citizens or foreign citizens who have a residence permit in Indonesia

• Starting the trip from Indonesia

• Not traveling to countries in the exceptions

• Guarantee period according to the duration of the trip chosen

• No waiting period

• No own risk

Insurance Partners

Travel Insurance FAQ

What is Travel Insurance?

Travel Insurance provides protection while you are traveling, both domestically and abroad. Starting from travel delays/cancellations, lost luggage, to accidents, everything is covered.

This insurance applies to all modes of transportation, both private and public, on land, sea, and air.

What is the difference between Personal Accident Insurance, Health Insurance and Travel Insurance?

Personal Accident Insurance provides coverage such as medical expenses and compensation money when an accident occurs.

Health Insurance provides reimbursement for inpatient care costs, medicines, and other medical procedures that occur due to you being sick.

While Travel Insurance focuses more on protection during your trip such as travel delays/cancellations, lost luggage.

What are the risks covered?

The benefits of Travel Insurance that are guaranteed include:

• Guarantee against the risk of cancellation or change of trip

• Guarantee for medical expenses and emergency medical evacuation

• Guarantee against cancellation or delay of trip

• Guarantee against the risk of delay or loss of luggage/personal belongings such as money, travel documents, and payment cards

• Guarantee against the risk of personal accident, death, or permanent disability

• Guarantee against repatriation of remains

• Other guarantees such as personal liability, legal fees, loss of home, rental vehicle, terrorist acts, sports activities, and others

What are the exclusions?

Some things that are not covered by Travel Insurance are:

• Certain health conditions:

  • Any pre-existing medical conditions, congenital diseases/conditions.

  • The purpose of the trip is to receive treatment, consultation or medication.

  • Any condition due to pregnancy, childbirth, miscarriage, abortion.

• Not purchasing the appropriate additional cover:

  • Motorcycle tourism or where a motorcycle is the primary means of transport (unless you have purchased Adventure Activities cover).

  • Your participation in adventure activities (unless you have purchased Adventure Activities cover).

  • Cruise travel (unless you have purchased Cruise Cover).

  • Winter sports (unless you have purchased Winter Sports cover).

  • Coronavirus disease (COVID-19) is not covered (unless you have purchased the additional COVID-19 Cover cover).

• Performing dangerous acts:

  • Professional sports or any sport for which you receive any remuneration, donation, sponsorship or financial reward.

  • Any speed race or contest (other than on foot), any form of combat whether armed or unarmed, including martial arts, boxing or wrestling.

  • Trekking/hiking at altitudes above 3,000 meters above sea level.

  • Traveling contrary to the advice of the government, the World Health Organization or other relevant bodies.

• Bankruptcy or liquidation of a tour operator, travel agent or public transport company.

• Any Claims arising while traveling to Afghanistan, Iraq, Iran, Liberia, Libya, Mali, Syria, Somalia or Sudan.

Is there a waiting period?

There is no waiting period for this Travel Insurance. The protection will be activated immediately once you purchase this insurance

Is there a separate risk fee?

There is no risk fee for this Travel Insurance. You do not need to pay any fees when filing a claim.

Can I have more than one policy?

If you have more than one Travel Insurance policy, you can only make a claim to one policy for the same incident. However, as long as the coverage limit is still available, you can still make more than one claim to the same policy.

How do I make a claim?

If you have any questions or want to make a claim, please contact us through the following methods and we will assist you:

• Live chat via our website: click here

• WA Customer Care (message only): 62812-1264-0206

• WA Claim (message only): 62812-8048-9167

• Customer Care Hotline: 150118

• Email Customer Care: cs@prodiginow.com​

Working Hours:

• Monday - Friday (08.00 - 22.00 WIB)

• Saturday (08-00 - 16.00 WIB)

What are the claim document requirements?

• Attach a chronology of events

• A statement from the authorized party

• A photocopy of the insured's identity

• Ticket or boarding pass (specifically for travel using public transportation)

How many times can I file a claim?

In addition to the Death benefit, all other benefits can be claimed more than 1 (one) time during the coverage period and as long as the compensation limit is still available.

Can it be covered if the trip has started?

Yes, Travel Insurance can be purchased if the trip has started but it must not be more than 3 (three) days since you left Indonesia.

Can it be covered for a round trip?

Yes, Travel Insurance can be used to cover a round trip.

Can it be covered for routine travel?

Yes, travel insurance can be used to cover routine travel for an annual period.

Can it be covered during overseas travel?

Yes, Travel Insurance can be used for Overseas Travel where departure starts from Indonesia, except for the excluded destination countries: Afghanistan, Iraq, Iran, Liberia, Libya, Mali, Syria, Somalia, or Sudan.